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Membership Q&A

Can Non-Members come to Costco?
Non-members may enter if they are accompanied by a Costco Member. Non-members with invitation cards can shop at Costco by registering at the membership counter before entering.
Can I make a family card?
A free household card is available to any individual over the age of 18 years living at the same address as his/her Gold Star member, Business member or additional Business member.
How many non-members can enter Costco with one member?
With one primary membership card, six people may come to Costco which includes Members (Primary and Household) and two Non-member guests per membership card. There is no entrance limit for children under 18. Only members may pay for purchases.

Are there free plastic bags?
In preference to free plastic bags, we offer Costco Eco Bags or Cooler Bags or a free cardboard box.
How can I pay at Costco?
We welcome payment by cash, Costco/Orico MasterCard* (co-brand) and American Express. By limiting our credit cards and reducing our expenses, we bring the best prices to our members.
Are there ATMs in Costco?
You can find an ATM and withdraw cash with your international VISA, MasterCard, and JCB at any Costco Japan Locations. The following Costco Locations are accepting Ginren Card (Union Pay): Chubu Airport, Sapporo, and Kawasaki Warehouse.
I forgot my member card. Can I shop?
We can issue a one day membership card without extra charge. Please visit our membership counter with your ID to issue.
I lost my member card. Can I re-issue?
We can re-issue without extra charge. For re-issuing the member must come to the membership counter with their ID.
Can I use my membership card at other Costco locations including abroad?
You can use your membership card at any warehouse in Japan and in over 700 warehouses around the world. (However you cannot use your card for online shopping and gasoline stations outside of Japan) For information on Costco Worldwide, please go to Costco Around the World.
Why does my receipt have to be checked at the exit?
We check your receipts to improve our member service by double checking the amount of purchase and our cashier’s count.