Questions and comments

We value our members opinions.

We are continuously working to improve our services and satisfy our members. If you have any questions, please see our F.A.Q page.

If you have inquiries which cannot be found on F.A.Q, please let us know using the online form below. Once you have filled out the information below, click the "send e-mail" button at the bottom of the page. We will respond to your e-mail as quickly as possible.

【Important Reminders】

※ We respond to e-mail questions and inquiries in order of precedence during business reception hours.
（Business Reception Hours：Mondays to Fridays 9:00~18:00 excluding holidays）

※ Please note that we respond to e-mail questions and inquiries sent during weekends and holidays on the next business day or later.

※Our reply is personally sent to you. Therefore, please refrain from reprinting any portion of the response.

※ Please do not use half size characters or machine dependent characters.

ㆍType of Inquiry(Please check)

Service

Employment

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ㆍUse of Warehouse(Please check)

Hisayama

Makuhari

Tamasakai

Amagasaki

Kanazawa Seaside

Kawasaki

Sapporo

Shin Misato

Iruma

Overseas

None / Others

ㆍMember Information(Please check and fill in your Membership Number)

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Ex Member	→	Membership Number :
Non Member

ㆍName

ㆍFirst Name :

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ㆍContact Telephone Number :

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ㆍE-mail Address :

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ㆍAddress :

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ㆍAddress :

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(If you inquire about a product please include the item number, item name and approximate purchase date (MM/DD/YY) when possible.)

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