|
|
|
|
|
|
|
 |
Where can I use my Costco membership? |
|
|
Your membership is good at more than 560 Costco locations worldwide. For a complete list of locations, visit [www.costco.com]
|
|
|
Why do I have to show my membership card upon entrance to the warehouse? |
|
|
Since our members pay a fee to shop at Costco, we allow only Costco members to shop. Your picture appears on the card because your membership card can only be used by you and is non-transferable. Your picture also prevents unauthorized use should your card ever be lost and stolen. |
|
|
What are Costco’s hours of operation? |
|
| |
General hours for all warehouses are:
Daily 10:00am to 8:00pm
Please check Holidays hours at each warehouse for December 31st to January 1st.
|
|
|
Why am I asked to show my receipts as I exit the warehouse? |
|
| |
Staffing the doors is our most effective method of maintaining accuracy in inventory control. It benefits both us and our members. This practice ensures that you received everything you paid for and were not overcharged or undercharged for any item. |
|
|
What types of payment does Costco accept? |
|
| |
You may pay by cash, Amex card or Costco Orico co-branded card. We do not accept other credit cards because their fees would increase the costs to us and our members. |
|
|
Can I bring in a friend who is not a member? |
|
| |
Sure. You may bring up to two guests into the warehouse each time you shop, though only Costco members may purchase items. |
|
|
Why are there no express lines? |
|
| |
We are trying to adhere to a no-frills policy. This means keeping our costs as low as possible. Dressing rooms take employees to staff them as well as floor space that could be better utilized. But, remember our return policy: if something does not fit, just bring it back for a full refund. |
|
|
Why are there no dressing rooms? |
|
| |
We are trying to adhere to a no-frills policy. This means keeping our costs as low as possible. Dressing rooms take employees to staff them as well as floor space that could be better utilized. But, remember our return policy: if something does not fit, just bring it back for a full refund. |
|
|
How do I return merchandise? |
|
| |
Bring your merchandise and receipt directly to our membership desk for a full and courteous refund. Please bring all certificates, packaging and parts. |
|
|
How do I return computers? |
|
| |
Costco’s Return policy is that you may return for refund all desktop and laptop computers up to 6 months after the purchase date. Passing 6 months, all guarantee and support will be based upon each manufacturer. |
|
|
Why are there no smaller shopping carts / baskets? |
|
| |
We sell American size imported items and/or bulk packaged items. Also, our members purchase many items at once. Therefore, we do not have smaller carts / baskets available. |
|
| |
|
|
